Privacy Policy

TPR EVENTS PRIVACY POLICY & COOKIES

At TPR Events (company registered as ThePedalRevolution CIC), we value your privacy. This privacy policy explains how TPR Events will store and use information relating to you.

Whether you are shopping online with us, just browsing our website, making an enquiry or a purchase at Pedal Revolution stores, we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018).

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to contact us.

 

What personal data we collect and why we collect it

We collect information about you for 3 reasons: firstly, to process your order, secondly to provide you with the best service possible, and thirdly, make you aware of events and in store promotions that may be of interest to you via a subscription newsletter service.

 

What We May Collect

When ordering from our online store we require the following:

  • Name, address and contact details
  • Emergency contact details (for event ticket purchases only)
  • Payment details

 

Once an order has been placed with us, we will store the following information:

  • Your purchase history, browsing history and saved items.
  • Emergency contact details (if applicable).
  • Your contact details.

 

How We May Use it

  • To deliver your orders (we will share your delivery details with our contracted delivery companies)
  • To send you service information relating to your orders
  • At your request, to let you know when an item is back in stock.
  • For fraud prevention
  • To take payment and give refunds where necessary.
  • To provide you with customer service and support
  • To send you any event information and registration packs
  • To keep you up to date with important information concerning the actual event
  • To notify the relevant parties in the event of an accident during the event
  • To send you relevant emails about TPR Events, Pedal Revolution Ltd promotions and events and promotions organised by our respective event Partners. You can opt out of this anytime. 

 

We will give you the chance to refuse any marketing email from us in the future buy clicking on the unsubscribe link in the footer of the newsletter email.

 

When browsing any of our websites

What We May Collect

  • Your device IP address
  • The type of device you are using to access our website

 

How We May Use it

  • To set your default options such as currency and language
  • To protect our website from fraud or malicious software
  • To improve your shopping experience by displaying our website in the best way for your device

 

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

– enabling a service to recognise your device so you don’t have to give the same information several times during one task
– recognising that you may already have given a username and password so you don’t need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

– recognising that you may already have given a username and password so you don’t need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
– analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using www.thepedalrevolution.co.uk :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook, YouTube and Twitter have their own cookies, which are controlled by them.

 

Retaining Your Information

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, every time you shop with us.

 

Your Rights

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

Countries Outside The EU

In order to fulfil international orders, some data will be passed on to companies within our delivery network who operate outside of the European Economic Area. As with all of our data transfer, this is carried out in a secure way and only the information needed to fulfil your order (e.g. name, contact details, postal address) will be provided.

 

Changes To Our Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties

 

How To Contact Us

If you have any queries concerning our Privacy Policy please contact our Data Protection Officer via email at ride@thepedalrevolution.co.uk or in writing to:

The Data Protection Officer
The Pedal Revolution CIC
150 Lowestoft Road

Gorleston-on-Sea

NR31 6JA